Guidance

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Helping the rail industry to achieve health and safety excellence.

Health and safety by design aims to eliminate or reduce risks through identifying potential risks at the design stage and taking steps to reduce or eliminate them.

Information on our role in the development of the future road investment strategies, and links to key documents relating to the advice we provide.

Our monitoring reporting guidelines set out the information that National Highways is required to provide to us through performance monitoring templates, which once completed by National Highways, become annual performance monitoring statements.

To help prioritise ours and the industry’s strategic focus we issue chapters, which we update as part of a rolling process, focused on the key risks from across the sector and based on incident data, risk trend analysis and the findings from our inspections, investigations and audits.

Access charges framework for the national rail network.

We are responsible for the collection, monitoring and publication of rail customer complaints.

Information on complaints handling procedures for train and station operators.

Only recognised doctors, psychologists and training and examination centres listed can carry out the examination or training and examination of train drivers.