Guidance

We regulate access to around 100 light maintenance depots in Britain which provide services to passenger and other trains.

We regulate access to stations by approving new station access agreements and amendments to existing station access agreements in accordance with the provisions set out under the Railways Act 1993.

Our guides provide comprehensive information on all aspects of the TDLCR.

Information about applying for a licence or licence exemption, the costs involved and the application forms you will need to use.

Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out guidance and requirements on what these procedures should contain.

Advice for the railway industry and passengers.

Our guidance provides information and advice on level crossing orders and the process for making them.

Helping the rail industry to achieve health and safety excellence.

The regulatory requirements for managing safety on the railways, tramways and other guided transport systems. This page details who needs to comply and what they must do to meet minimum standards in Great Britain.

We are responsible for the collection, monitoring and publication of rail customer complaints.