Guidance

Depot access

2 August 2022
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We regulate access to around 100 light maintenance depots in Britain which provide services to passenger and other trains.

Station access

2 August 2022
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We regulate access to stations by approving new station access agreements and amendments to existing station access agreements in accordance with the provisions set out under the Railways Act 1993.

Complaints and compensation

26 April 2022
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Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out guidance and requirements on what these procedures should contain.

Level crossing orders

11 April 2022
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Our guidance provides information and advice on level crossing orders and the process for making them.

ROGS

16 February 2022
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The regulatory requirements for managing safety on the railways, tramways and other guided transport systems. This page details who needs to comply and what they must do to meet minimum standards in Great Britain.

Core complaints data

14 February 2022
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We are responsible for the collection, monitoring and publication of rail customer complaints.