Guidance

Our strategic risk chapters

30 May 2025
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To help prioritise ours and the industry’s strategic focus we issue chapters, which we update as part of a rolling process, focused on the key risks from across the sector and based on incident data, risk trend analysis and the findings from our inspections, investigations and audits.

Access charging

16 April 2025
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Access charges framework for the national rail network.

Core complaints data

28 March 2025
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We are responsible for the collection, monitoring and publication of rail customer complaints.

Template station and depot documentation

24 January 2025
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This page is intended to be used as a quick reference for all ORR-issued template documentation relating to station and depot access, including access agreements, access conditions, annexes, amending documents and amending agreements.

Accessible Travel Policy (ATP)

6 December 2024
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Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.