Guidance

Train driving licences and certificates

11 May 2022
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We've created a range of guides to explain the different responsibilities within the Train Driving Licences and Certificates Regulations 2010 (TDLCR). Our guides provide comprehensive information on all aspects of the TDLCR.

Complaints and compensation

26 April 2022
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Our role is to set complaint handling procedures and monitor train and station operators against these.

Level crossing orders

11 April 2022
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Our guidance provides information and advice on level crossing orders and the process for making them.

Risk Management Maturity Model (RM3)

1 March 2022
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This document sets out the criteria we use to assess an organisation's ability to achieve excellence when controlling health and safety risks.

ROGS

16 February 2022
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The regulatory requirements for managing safety on the railways, tramways and other guided transport systems. This page details who needs to comply and what they must do to meet minimum standards in Great Britain.

Core complaints data

14 February 2022
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We are responsible for the collection, monitoring and publication of rail customer complaints.

Railway Safety Regulations 1999

30 July 2021
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Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.