Guidance

To help prioritise ours and the industry’s strategic focus we issue chapters, which we update as part of a rolling process, focused on the key risks from across the sector and based on incident data, risk trend analysis and the findings from our inspections, investigations and audits.

Access charges framework for the national rail network.

We are responsible for the collection, monitoring and publication of rail customer complaints.

Information on our role in the development of the future road investment strategies, and links to key documents relating to the advice we provided during the development of RIS2 (2020 to 2025).

Information on complaints handling procedures for train and station operators.

Only recognised doctors, psychologists and training and examination centres listed can carry out the examination or training and examination of train drivers.

This page is intended to be used as a quick reference for all ORR-issued template documentation relating to station and depot access, including access agreements, access conditions, annexes, amending documents and amending agreements.

This page gives an overview of how European railway safety legislation has been retained in the UK.

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.