Monitoring reports

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Passenger train and station operators have information obligations in their licences.

We continue to monitor the market for open access rail services.

These documents are part of how we hold Network Rail to account.

The Office of Rail and Road (ORR) has completed its market study into the provision of railway station catering services.

Network Rail's network licence includes a condition providing for independent experts (reporters) to be appointed by the network operator (Network Rail), to provide ORR with advice on different aspects of Network Rail’s performance.

Information on complaints handling procedures for train and station operators.

This page contains guidance modules and the application form for track access by passenger operators, both public service operators and open access.