Monitoring reports

Information on complaints handling procedures for train and station operators.

Our efficiency and finance assessment of Network Rail for 2023 relates to the fourth year of control period 6 (CP6), which runs from 1 April 2019 to 31 March 2024.

This page contains guidance modules and the application form for track access by passenger operators, both public service operators and open access.

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Information on the terms of access to the Channel Tunnel.

Passenger train and station operators have information obligations in their licences.

We monitor and report on the quality of Network Rail's engagement with its stakeholder community in control period 6 (CP6).

We undertake targeted assurance reviews to gain in-depth understanding into ongoing or emerging issues, risks and opportunities within Network Rail which could impact regulatory targets.

This page presents our cost benchmarking analysis of Network Rail's costs. It covers the analysis we undertook in different periodic reviews as well as reports we produced as part of our regular monitoring of Network Rail’s cost performance.

This content and related publications refer to our annual assessment of safety on the strategic road network.