Rail

The Rail Ombudsman

29 August 2024

ORR sponsors the Rail Ombudsman, which is a free, impartial and independent service that passengers can use to escalate unresolved complaints about train and station operators.

Monitoring Network Rail's performance

28 August 2024

We monitor performance through analysis of regular reports from Network Rail.

Exclusions from mainline railway requirements

28 August 2024

This page sets out what rail systems are excluded from the mainline railway requirements of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 (as amended) (ROGS).

Register of business critical models

28 August 2024

CP7 passenger train performance reset: consultation on performance measures for 2026 to 2029

22 August 2024

As part of the control period 7 (CP7) passenger train performance reset (CP7 reset), we seek views on the measures to monitor and hold Network Rail to account in years 3 to 5 of the control period.

Consultation on draft guidance for managing rail staff fatigue

21 August 2024

Sought feedback on updated guidance for managing rail staff fatigue. The guidance does not introduce any new policy positions.

Competing track access applications for 2024 and 2025: freight operators

16 August 2024

All documents related to competing applications received from freight operators.

Competing track access applications

16 August 2024

Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.

Mainline certificates

16 August 2024

ROGS safety certificates and authorisations issued by us for mainline operators.

Level crossing orders

16 August 2024

Our guidance provides information and advice on level crossing orders and the process for making them.

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