Office of Rail and Road April 2025 newsletter
31 March 2025
Rail
Capacity at Temple Mills International Depot
31 March 2025
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We are seeking stakeholder evidence in response to ORR’s initial findings on the availability of capacity at Temple Mills International Depot (TMI).
Rail regulator says some capacity can be made available at Eurostar depot
31 March 2025
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The Office of Rail and Road (ORR) says Eurostar’s London depot would be able if required to accommodate additional trains, following its receipt of an independent report it commissioned to investigate the matter. The report, published today, assessed the capacity at the operator’s Temple Mills International facility.
Access projects, policy documents and statements
31 March 2025
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This page contains details of current projects, policy documents and statements regarding access to the rail network.
Core complaints data
28 March 2025
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Government Procurement Card (GPC) figures
25 March 2025
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Corporate card details for transactions in excess of £500.
Depot access applications and decisions
24 March 2025
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This page contains depot access applications and decisions made under sections 17 or 22A of the Railways Act 1993.
Competing track access applications
21 March 2025
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Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.
Complaints handling procedures
19 March 2025
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Information on complaints handling procedures for train and station operators.
Appeals under The Access and Management Regulations
19 March 2025
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This page contains guidance, forms and decisions we have made regarding appeals under The Railways (Access, Management and Licensing of Railway Undertakings) Regulations 2016.