Ticketing & Fares

The rail regulator (the Office of Rail and Road) is recommending improvements to how the rail industry handles revenue protection, making it more consistent, fairer and effective after concerns were raised about how rules are enforced.

Our survey, which asks passengers to share their experiences of receiving a train fare penalty or having been prosecuted, closes on 31 January.

The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.

New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.