Ticketing & Fares

New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.

The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.

By Anna Saunders, Senior Manager, Consumer Policy.

The Office of Rail and Road (ORR) has today published its recommendations following its market study into the supply of automatic ticket gates (ATGs) and ticket vending machines (TVMs).

The Office of Rail and Road (ORR) has today announced that it will press industry to improve competition, value and innovation in automatic ticket gates (ATGs) and ticket vending machines (TVMs).

New and easier-to-use machines and clearer language have helped increasing numbers of passengers buy the right ticket for their journey from station vending machines, according to research by the Office of Rail and Road (ORR).