Know your rail rights
7 April 2026
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A guide for rail passengers on how to get refunds and compensation, how to make a complaint and other information for travellers on Britain's railways.
Ticketing & Fares
ORR review reveals urgent need for reform in rail fare enforcement
4 June 2025
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The rail regulator (the Office of Rail and Road) is recommending improvements to how the rail industry handles revenue protection, making it more consistent, fairer and effective after concerns were raised about how rules are enforced.
Call for evidence: Review of train operators’ revenue protection policies
4 June 2025
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Call for evidence for the ORR independent review of train operators’ revenue protection practices.
Review of train operators' revenue protection practices
4 June 2025
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On 13 November 2024 the Secretary of State for Transport asked ORR to conduct an independent review of train operators’ revenue protection practices.
Online ticket retailers and fees
4 March 2025
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Our research and findings on the transparency of online rail ticket fees.
Last call! Penalised for having the wrong ticket? Tell us about it
27 January 2025
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Our survey, which asks passengers to share their experiences of receiving a train fare penalty or having been prosecuted, closes on 31 January.
Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you
16 December 2024
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The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.
Terms of Reference
27 November 2024
Tickets and fares
13 November 2024