Ticketing & Fares

The Office of Rail and Road (ORR) has today launched a consultation on a draft Retail Code of Practice that would establish new safeguards for the future online rail ticket market under Great British Railways (GBR). The draft Code is intended to help ensure the market remains fair and open, supporting competition and passenger choice as GBR takes on a major role in rail retail.

The rail regulator (the Office of Rail and Road) is recommending improvements to how the rail industry handles revenue protection, making it more consistent, fairer and effective after concerns were raised about how rules are enforced.

Our survey, which asks passengers to share their experiences of receiving a train fare penalty or having been prosecuted, closes on 31 January.

The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.