Annual rail consumer report 2024 to 2025
11 July 2025
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Covering the period from 1 April 2024 to 31 March 2025
Publications
Here you'll find all our publications, reports, determinations and statements.
Benchmarking operators’ performance in rail passenger assistance
11 July 2025
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Sought feedback on a new framework to benchmark the performance of train and station operators’ delivery of assistance to rail passengers.
ORR research into accessibility
11 July 2025
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We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.
CP7 passenger train performance reset: consultation on targets for 2026 to 2029
10 July 2025
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As part of the control period 7 (CP7) passenger train performance reset (CP7 reset), we seek views on the passenger train performance targets proposed for monitoring and holding Network Rail to account in years 3 to 5 of the control period.
Track access notices of consent
8 July 2025
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This page contains notices of consent issued since 2020.
Agreed amendments to contracts in 2025 (section 22)
8 July 2025
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Our decisions on amendments to contracts where Network Rail and the train operator were in agreement.
Board meeting minutes
8 July 2025
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ORR's board meets around ten times a year (monthly except August and December).
Passenger information licence conditions
8 July 2025
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Passenger train and station operators have information obligations in their licences.
Freight operators: 2024 and 2025 competing track access applications
8 July 2025
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All documents related to competing applications received from freight operators.
Passenger operators: 2024 and 2025 competing track access applications
8 July 2025
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All documents related to competing applications received from passenger operators.
Depot access applications and decisions
7 July 2025
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This page contains depot access applications and decisions made under sections 17 or 22A of the Railways Act 1993.
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3 July 2025
Competing track access applications
3 July 2025
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Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.
Decisions on new, disputed contracts (section 17)
3 July 2025
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Our decisions on new contracts where Network Rail and the train operator could not reach agreement.
Appeals under The Access and Management Regulations
3 July 2025
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This page contains guidance, forms and decisions we have made regarding appeals under The Railways (Access, Management and Licensing of Railway Undertakings) Regulations 2016.
Network Rail regulation
30 June 2025
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We regulate Network Rail’s stewardship of the rail network: for funders, train companies and their passengers, freight operators and their customers and taxpayers.
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30 June 2025
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30 June 2025
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27 June 2025
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24 June 2025
Land disposal cases - condition 17 of Network Rail's licence
19 June 2025
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Condition 17 of Network Rail's network licence safeguards against the inappropriate disposal of land assets.
Interoperability authorisations
18 June 2025
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Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.
Capacity at Temple Mills International Depot
5 June 2025
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We sought stakeholder evidence in response to ORR’s initial findings on the availability of capacity at Temple Mills International Depot (TMI).
Independent review of train operators' revenue protection practices
4 June 2025
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A report to the Secretary of State for Transport.