Consultations

Here you’ll find all our consultations, both open and concluded, past policy, licence and access casework consultations. You’ll also find our response to consultations from other organisations.

Consultation on Holding Highways England to account

24 December 2019
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Consultation outcome In January 2020 we published a consultation on an updated monitoring framework and enforcement policy for Highways England, titled Holding Highways England to account. This new policy replaces our existing monitoring framework and enforcement policy for Highways England and comes into effect for the start of road period 2, from 1 April 2020. We received 17 responses to the

Consultation on updating ORR's guidance on access to service facilities

3 October 2019
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updated guidance, reflecting the European Commission’s Implementing Regulation (EU) 2017/2177 of 22 November 2017 on access to service facilities and rail-related services (stations, light maintenance depots, freight terminals and other sites and associated services).

Changes to complaints handling

29 July 2019
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We have published the results of research which reviews complaints handling in regulated sectors which have an ombudsman.

Process for the ORR periodic review of HS1 Ltd 2019 (PR19)

25 April 2019
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Following our further consultation, Eurostar's request and subsequent alternative proposal were considered by the ORR board at its meeting on 18 April 2019. This letter to Eurostar sets out the board's decision and the reasons for that decision.

Consultation on ORR’s Holding Network Rail to account policy

27 March 2019
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In November 2018, we published a consultation on a new regulatory policy for holding Network Rail to account for delivery of the commitments in our determination, and the obligations in its network licence. This new policy replaces the existing economic enforcement policy for Network Rail and comes into effect for the start of Control Period 6.

Roles and responsibilities for enhancements in CP6

18 March 2019
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Consultation on roles and responsibilities for Network Rail's enhancements work in Control Period 6 (CP6) as this will be treated differently to operations, maintenance and renewals expenditure in the Periodic Review 2018 (PR18).

Model connection contract – Transitioning to CPI

6 March 2019
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Following consultation we consider it appropriate to amend the model connection contract so that CPI is used for new contracts, rather than RPI in the adjustment factor, as with track access contracts.

Deep Sea Container rail transport services - ORR consultation on modified commitments proposal

18 November 2015
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Date published: 19 November 2015Closing date: 27 November 2015The Office of Rail and Road (ORR) opened a consultation on modified commitments proposed by Freightliner Group Limited and Freightliner Limited (Freightliner) to address its competition concerns in relation to Freightliner’s conduct in the provision of Deep Sea Container rail transport services between certain ports and key inland

Preparatory work for the review of Schedules 4 and 8

13 November 2015
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In late 2015, we began preparing for reviews of Schedules 4 and 8 of the track access contract (the possessions and performance regimes, respectively) for the 2018 periodic review of Network Rail (PR18).

Retail market review conclusions

7 September 2015
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ORR’s Retail Market Review focused on who sells tickets, what tickets are sold, where and how tickets are sold, and the ticket format. We considered this from the point of view of the industry rules and practices that govern how all retailers (train operating companies (TOCs) and third party retailers) sell tickets.

Consultation on commitments proposed by Freightliner to address competition concerns

3 September 2015
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Date published: 3 September 2015Closing date: 1 October 2015 (17:00)The Office of Rail Regulation (ORR) [currently operating as the Office of Rail and Road] opened a consultation on commitments proposed by Freightliner Group Limited and Freightliner Limited (Freightliner) to address ORR's competition concerns. This commitments proposal follows an ORR investigation under the Competition Act 1998