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Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.

The latest access decision by the Office of Rail and Road (ORR) provides more services for rail passengers travelling between London and central Scotland.

While some engineers work to directly design, develop and oversee projects, engineers at ORR play a slightly different role.

The Office of Rail and Road has identified several key areas of focus for the industry as it looks to drive improvement in the delivery of passenger assistance for disabled passengers. The conclusions follow audits commissioned by the regulator into how five operators were meeting regulatory requirements related to the delivery of assistance.

In this episode, we take a look at our continuing work in improving the all-round experience for rail customers.

The Office of Rail and Road (ORR) has authorised upgrades at Reading West railway station, ahead of their entry into service.

The Office of Rail and Road (ORR) has opened an investigation into the performance of National Highways, the company responsible for operating, maintaining and upgrading the strategic road network in England.

In this article David Ospina shares his experience of moving from an IT role in the private sector to an apprenticeship at ORR.

Tom Hague shares his experience of successfully completing a Business Administration apprenticeship course at ORR.

Office of Rail and Road February 2024 newsletter

The opening of a new railway station, or significant improvements to one, brings many benefits for the community it serves- often increasing a station’s capacity, improving accessibility, and providing modern facilities. So it’s important that stations are ready to enter into service as soon as possible, while making sure the organisation that built them has complied with standards covering health

The Office of Rail and Road (ORR) has authorised two new station buildings and other significant enhancements at University railway station in Birmingham, allowing them to enter into service.