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Consultation on Accessible Travel Policy (ATP) Guidance redress requirements

30 May 2025
Sought views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We also invited comments on any other matters in the ATP Guidance that relate to the redress requirements.

Our strategic risk chapters

30 May 2025
To help prioritise ours and the industry’s strategic focus we issue chapters, which we update as part of a rolling process, focused on the key risks from across the sector and based on incident data, risk trend analysis and the findings from our inspections, investigations and audits.