Communications between stations when assisting passengers
15 May 2025
Body
Learnings from a review of the Handover Protocol at five busy stations.
Search
- We found 2203 results
Key observations
15 May 2025
Findings
15 May 2025
Recommendations and next steps
15 May 2025
Annex 1: Methodology
15 May 2025
Annex 2: Background on the stations
15 May 2025
Improving assisted travel
15 May 2025
Body
Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.
Accessible Travel Policies (ATPs) decision letters
15 May 2025
Body
Accessible Travel Policies (ATPs) decision letters
Rail regulator proposes to change redress policies when booked assistance fails disabled passengers
2 May 2025
Body
The Office of Rail and Road says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal.
Office of Rail and Road May 2025 newsletter
30 April 2025
ORR Business Plan 2025 to 2026
29 April 2025
Body
Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.
ORR's business plan
29 April 2025
Body
Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.
Who we are and how we work
29 April 2025
A safer railway
29 April 2025
Better Rail Customer Service
29 April 2025
Value for Money from the Railway
29 April 2025
Better Highways
29 April 2025
Our People and Performance
29 April 2025
Reform
29 April 2025
Service Standards for 2025 to 2026
29 April 2025
Deliverables in 2025 to 2026
29 April 2025
Current licence casework consultations
29 April 2025
Body
This page details proposals to grant licences or licence exemptions on which we are consulting.
Human Factors and Ergonomics
25 April 2025
Body
The Human Factors discipline considers the factors that affect human performance.
Investing in the rail network: The Investment Framework
24 April 2025
Body
Our investment framework provides a means for infrastructure projects to be approved, specified and delivered outside of the periodic review process.