Assisted Travel (Accessibility)

Annual rail consumer report 2022

7 July 2022
Body
Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.

Improving Assisted Travel

14 December 2021
Body
Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

ORR research into accessibility

6 July 2021
Body
We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Accessible Travel Policy (ATP)

21 June 2021
Body
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.