Assisted Travel (Accessibility)

Improving Assisted Travel

28 September 2022
Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Annual rail consumer report 2022

7 July 2022
Our annual report focusing on the performance of train companies and Network Rail in the consumer areas we regulate.

ORR research into accessibility

6 July 2021
We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Accessible Travel Policy (ATP)

21 June 2021
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.