Assisted Travel (Accessibility)

ORR investigation into Northern Trains Limited

8 September 2026
In December 2025, ORR opened an investigation into whether Northern contravened or was contravening Condition 5 (Accessible Travel Policy) of its licence obligations.

ORR research into accessibility

9 July 2026
We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Annual rail consumer reports

9 July 2026
Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

Accessible Travel Policy (ATP)

4 June 2026
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
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