Assisted Travel (Accessibility)

ORR research into accessibility

9 July 2026

We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Annual rail consumer reports

9 July 2026

Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

Rail Regulator makes proposals for fairer redress 

30 June 2026

Passenger groups are being invited to comment on the Office of Rail and Road’s proposals to help ensure fairer redress when booked rail passenger assistance is not provided. 

Determining redress for booked assistance not provided: draft framework for consultation

30 June 2026

Consultation on a framework for determining redress for booked assistance not provided

30 June 2026

Seeks views on a proposed draft framework to help rail operators determine appropriate redress when booked passenger assistance has not been provided.

Accessible Travel Policy (ATP)

4 June 2026

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Accessible Travel Policies (ATPs) decision letters

2 June 2026

Accessible Travel Policies (ATPs) decision letters

Update report on the reliability of help points at stations

13 March 2026

A summary of train operators' actions and good practice examples.

Progress made improving help points at stations, but more work required, says rail regulator

13 March 2026

Upgraded help point units, more frequent inspections, and improvements to connectivity at unstaffed and remote stations are among the changes being delivered following the Office of Rail and Road’s 2024 report, which identified weaknesses in reliability and inconsistent monitoring of service quality across the network.

Improving assisted travel

13 March 2026

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Subscribe to Assisted Travel (Accessibility)