Assisted Travel (Accessibility)

Accessible Travel Policy (ATP)

27 September 2023

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Annual rail consumer report 2023

12 July 2023

Our annual report focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

ORR research into accessibility

12 July 2023

We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.

Improving Assisted Travel

8 June 2023

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

ORR welcomes progress by industry in training staff to support disabled passengers

8 June 2023

In a letter to industry, the Office of Rail and Road (ORR) has praised train operators and Network Rail for their disability awareness refresher training.

Spotlight on ORR staff better understanding disabled passenger journeys

7 November 2022

Members of the consumer team explored first-hand what travel is like for disabled passengers.

Accessible Travel Policies (ATPs) decision letters

2 February 2022

Accessible Travel Policies (ATPs) decision letters

The Rail and Road Pod - Episode 9: How the rail industry is delivering disability awareness and equality training

3 December 2021

On our 9th episode, we’re taking another look at accessibility on Britain's railway.

How train and station operators are meeting ORR’s accessibility requirements

27 April 2021

By the end of 2021 almost 30,000 passenger-facing staff will have undertaken disability awareness and equality training as part of requirements set out in our Accessible Travel Policy (ATP) Guidance to help improve a disabled passenger’s journey.

Towards accessible assisted travel information: A review of train and station operators’ compliance with Accessible Travel Policy website obligations

6 April 2021

A review of train and station operators’ compliance with Accessible Travel Policy website obligations

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