Benchmarking Highways England’s performance - 2016 Progress Report - December 2016

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This document reports our initial progress in carrying out the plan we published in April 2016, structured around three broad areas:

  • Regional comparisons – focusing on Highways England’s regional performance and initial analysis of factors affecting user satisfaction;
  • International benchmarking – identifying a set of potential international comparators for Highways England and reporting initial international road safety comparisons; and
  • Cross-sectoral analysis – where we have commissioned research on the operational efficiency improvements achieved in other sectors.