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Whistleblowing to ORR

5 November 2025
Information on how to make a whistleblowing disclosure to the Office of Rail and Road.

Independent reporters

31 October 2025
Independent reporters provide professional advice to the ORR on the quality of Network Rail's service provision, as specified in its licence.

Rail regulator tightening up accessible travel redress rules

29 October 2025
The Office of Rail and Road (ORR) has made it mandatory for all rail operators to assess redress claims from passengers whose booked assistance failed, on a case-by-case basis. The change is detailed in an update to the regulator’s Accessible Travel Policy (ATP) Guidance.

Consultation on Accessible Travel Policy (ATP) Guidance redress requirements

29 October 2025
Sought views on our proposal to amend our Accessible Travel Policy (ATP) Guidance to require all operators to determine redress for failed assistance where it has not been delivered as booked on a case-by-case basis. We also invited comments on any other matters in the ATP Guidance that relate to the redress requirements.

Current track access applications

28 October 2025
This page includes the latest documents relating to track access applications we are currently considering. This may include application forms, draft agreements, any related documents and responses we make public.

New streamlined guidance for third party rail investment

24 October 2025
Rail regulator, the Office of Rail and Road (ORR), today published new streamlined guidance for rail investors, to make it easier for third party investment to take place in rail infrastructure, contributing to economic growth.

The Investment Pathway

24 October 2025
Whether you're developing a new station, sidings, depot, electrification scheme or contributing to a broader regeneration project, understanding how to navigate the rail investment process is critical.