Here you’ll find all our consultations, both open and concluded, past policy, licence and access casework consultations. You’ll also find our response to consultations from other organisations.

Consultation on a draft Complaints Code of Practice

3 August 2021
In this consultation we set out proposals to replace our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice and amended licence condition.

Consultation on ORR's draft guidance on the Economic Equilibrium Test (EET)

28 November 2018
Consultation conclusionsEU legislation has focused on opening up the European rail market and promoting competition in passenger rail markets. There are a number of protections within EU legislation to support this, including an overarching requirement that access to the network is granted in a fair and transparent manner. However, EU legislation also sets out limited circumstances where access to

Periodic review 2018: draft determination

31 August 2018
Our draft determination set out our proposed decisions on the process through which we determined what Network Rail should deliver in respect of its role in operating, maintaining and renewing its network in control period 6 (CP6) and how the funding available should be best used to support this.

Consultation on our approach for assessing Network Rail's efficiency and wider financial performance in CP6

12 June 2018
Overview Good quality financial information is important for effective regulation as it helps to ensure that the interests of customers and funders are properly protected. Network Rail's regulatory financial statements are the primary sources of information about the company's financial performance. We recently consulted on how we should assess Network Rail's efficiency and financial performance

Financial framework for PR18

12 June 2018
Our decisions on the financial framework supplementary document that forms part of ORR's draft determination for PR18.

Improving Assisted Travel: a consultation

30 April 2018
We have published a summary of those responses, and set out the steps we will take to strengthen the arrangements for Assisted Travel, including a review of the 2009 DPPP Guidance.

Periodic review 2019 (PR19) initial consultation for HS1 Limited

31 January 2018
Consultation outcome Following careful review of the consultation responses, along with our continued engagement with stakeholders, we have developed the following approach document, which also sets out the process and timescales for our periodic review. ORR approach to PR19 Published 31 January 2018 Consultation responses We received 7 responses to our initial consultation from stakeholders. We

Railway safety levy consultation

28 September 2016
We sought views on a standard format for the submission of railway service providers’ financial information to us for safety levy apportionment purposes.