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In a letter to industry, the Office of Rail and Road (ORR) has praised train operators and Network Rail for their disability awareness refresher training.

Office of Rail and Road June 2023 newsletter

The Office of Rail and Road (ORR) has today announced Dispute Resolution Ombudsman (DRO) as the provider of the new ORR-sponsored Rail Ombudsman scheme.

Biodiversity is defined as the variety of all animal and plant life on earth. It has a vital role in sustaining our natural environment – from providing the air we breathe, to absorbing carbon and underpinning the food chain.

We have published our annual report of the open access market, which provides insight on recent developments in the industry.

ORR has today written to Network Rail over concerns about a backlog in examining the condition of its railway structures such as bridges, tunnels and culverts.

We’ve recently published our business plan for 2023-24. Here some of our senior management team talk about their priorities for the year.

Office of Rail and Road May 2023 newsletter

Simon Barber, principal inspector of heritage railways, highlights the current safety issues faced by the heritage sector.

Following our review into the rail signalling market, changes in how this equipment is procured look set to deliver better value for money.

As the title suggests, our holding to account policy sets out the tools we’re proposing to use to monitor performance, escalate and investigate issues and if necessary, take enforcement action to ensure that Network Rail delivers its business plans for 2024-2029 (control period (CP7)) in the best way for passengers, freight users and taxpayers.

Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.