ORR has proposed lower charges for passenger trains which use the High Speed 1 line from London St Pancras to the Channel Tunnel, and halving charges to freight, in its Draft Determination of HS1 Ltd’s spending plans, published today.
We protect the interests of rail users by monitoring compliance on a range of issues and will use our enforcement powers to take action when necessary.
On 29 November 2023 we opened an investigation into Network Rail’s Wales & Western region’s compliance with the Network Licence. This was because despite the delivery of planned improvement activities, the train performance levels experienced by customers continued to be below expectations.
A comprehensive plan to address the underlying issues causing poor train reliability and punctuality in Wales & Western England, including some of the UK’s busiest train routes into and out of London Paddington, has been accepted by The Office of Rail and Road (ORR).
An overview of the main regulated charges paid by train operators in control period 7 (CP7) for accessing the part of the GB rail network that is owned and operated by Network Rail.
We speak to Rachel Gittens, Deputy Director for Strategic Road Network at ORR and Iain Ritchie, Head of Highways Safety and Performance, to learn more about ORR's annual assessment and investigation of National Highways.
The rail regulator wants to see an improvement plan from the train operator, who again rated poorly in ORR’s latest survey about the experience of passengers who pre-booked additional assistance with their journey.