Rail investigations

ORR publishes North West & Central investigation conclusions

29 May 2020

The Office of Rail and Road (ORR) has today published its conclusions from its investigation into Network Rail's (NR) impact on poor performance in NR's North West and Central (NW&C) region.

Office of Rail and Road investigating Network Rail for poor performance in North West & Central England

21 January 2020

The Office of Rail and Road (ORR) has today published its update on Network Rail's impact on passenger train service performance and has put the company on a warning for its poor service in the North West and Central region in England.

Provisional Order issued against Network Rail to deliver improved performance

2 April 2019

Following a review into both Network Rail’s approach to performance planning and its capability to recover services following incidents, ORR considered Network Rail to appear to be contravening Licence Condition 1: Network Management and on 29 November 2018, issued a Provisional Order. Network Rail responded on 15 February 2019 and following a detailed analysis ORR is content that the report

Investigation into GTR and Northern’s provision of information to passengers during and after the May 2018 timetable disruption

14 March 2019

In October 2018, ORR opened two separate investigations to consider whether Govia Thameslink Railway (GTR) and Northern breached their licence condition around providing appropriate, accurate and timely information in both the run-up to the introduction of the 20 May 2018 timetable and also during the disruption that followed.

ORR fines GTR £5m for breaking rules on passenger information

14 March 2019

Govia Thameslink Railway (GTR) faces a £5m fine after the Office of Rail and Road (ORR) found that it failed to provide appropriate, accurate and timely information to passengers following the introduction of a new timetable last May.

Licence enforcement taken by us to date

31 January 2019

This page contains information about our enforcement action taken against Network Rail and others. It covers enforcement orders, monetary penalties, notices in lieu of enforcement action and breaches where no action was taken.

ORR lays out timetable recommendations to improve service for passengers

7 December 2018

The Office of Rail and Road (ORR), chaired by Stephen Glaister, has today published its recommendations for preventing a repeat of the May 2018 rail timetable failure, alongside a draft Final Order requiring that Network Rail improves its timetabling process.

ORR takes formal action against Network Rail to deliver improved performance

29 November 2018

Passengers rely on both Network Rail and train operators to deliver performance but the role of the Office of Rail and Road (ORR) is to examine Network Rail's contribution. As such, ORR has today taken action against Network Rail to require improvements in its capability to deliver better performance.

Rail Regulator opens investigation into GTR and Northern over passenger information

5 October 2018

The Office of Rail and Road (ORR) has today opened an investigation into whether Govia Thameslink Railway (GTR) and Northern breached its requirements to do everything reasonably practicable to provide appropriate, accurate and timely information to passengers in the run-up to the May 2018 timetable and during the disruption that followed.

ORR Inquiry concludes passengers let down by rail industry failures

20 September 2018

The Office of Rail and Road (ORR), chaired by Stephen Glaister, has today published its interim Inquiry report into what caused the May 2018 timetable disruption, which led to passengers enduring delays and cancellations as they could not predict how long a journey may take, or even if it was possible to travel.

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