Crossrail Central Operating Section (CCOS) access
3 April 2023
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This page contains information on access and licensing on the Crossrail Central Operating Section.
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Office of Rail and Road April 2023 newsletter
3 April 2023
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Office of Rail and Road April 2023 newsletter
How driving improvements in complaints handling can lead to a better passenger experience
31 March 2023
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Nobody wants things to go wrong on their train journey. But when they do, it is important that there are effective means in place for passengers to submit complaints, and for train operators to be able to put things right.
Complaints handling procedures decision letters
31 March 2023
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This page features previously published decision letters setting out ORR’s approval of licence holders’ complaints handling procedures (CHPs).
The Rail and Road Pod Episode 17: John Larkinson on Rail Reform
30 March 2023
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We join ORR Chief Executive John Larkinson at the Accelerate Rail event as he discusses ORR's role in rail reform.
Improvement notices 2021
28 March 2023
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This page contains details of improvement notices issued in 2021.
Connection contracts
27 March 2023
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This page contains the application form, model contracts, general approval and information relating to connection contracts.
Pre-cancellation issues continue as new data shows almost a quarter of all TransPennine Express trains cancelled
17 March 2023
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Statistics published today by the Office of Rail and Road show that for the four weeks between 5 February and 4 March, TransPennine Express’ cancellation score worsened from 7.2% to 23.8% when adjusted to include pre-cancellations due to a shortage of available train crew.
Railway Safety Regulations 1999
10 March 2023
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Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.
Regulator’s latest statistics confirm worsening train reliability
2 March 2023
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The rail regulator’s latest official statistics show that for the quarter October to December 2022, Britain’s railways saw 4.5% of all planned trains cancelled, the highest since the record began in 2014*.
Licences by company F - J
1 March 2023
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Railway licences for companies listed F – J.
Office of Rail and Road March 2023 newsletter
28 February 2023
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Office of Rail and Road March 2023 newsletter
Licence exemptions by company E-K
27 February 2023
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This section lists railway licence exemptions for companies E – K.
National Apprenticeship Week 2023
10 February 2023
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ORR communications apprentice Daniel Saunders shares his experience of the programme.
Provision of rail timetable information
10 February 2023
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Rail timetable changes take place twice a year, usually in May and December. New timetables must be published 12 weeks in advance.
Rail regulator welcomes improved timetable recovery plan from Avanti
10 February 2023
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The Office of Rail and Road has secured key improvements to how Avanti passengers plan and book their journeys.
Complaints Code of Practice
2 February 2023
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Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).
Future freight priorities on agenda at ORR event
2 February 2023
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ORR brought together representatives from more than 20 organisations in January to hear from policy leaders about important questions for freight.
Office of Rail and Road February 2023 newsletter
31 January 2023
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Office of Rail and Road February 2023 newsletter
Initial consultation on periodic review of HS1 Ltd 2024 (PR24)
31 January 2023
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Sought views on ORR's proposed process, timescales and approach to the next periodic review of HS1 Ltd: periodic review 2024 (PR24).
ORR calls for all train companies to implement automatic passenger information notifications
30 January 2023
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The Office of Rail and Road (ORR) has today called for all train companies to implement a system that automatically notifies passengers who have booked tickets online if their trains are cancelled or changed before travel.
Handling RAIB recommendations
25 January 2023
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Our role in handling recommendations from the Rail Accident Investigation Branch (RAIB).
Rail regulator calls for improvement after Avanti’s timetable recovery plan stalls
24 January 2023
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Passengers attempting to access timetable information and book tickets for Avanti West Coast services have faced frustrating and enduring problems in recent months.