Consultations

Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Sought views on ORR's proposed process, timescales and approach to the next periodic review of HS1 Ltd: periodic review 2024 (PR24).

A consultation on outcomes, infrastructure performance and managing change and a technical consultation on the measures in our proposed CP7 outcomes framework.

We carried out a market study into automatic ticket gates (ATGs) and ticket vending machines (TVMs) to review how the markets are working and to ensure the market conditions facilitate competition and innovation.

In this consultation, part of ORR’s periodic review 2023 (PR23) programme, we presented further proposals in respect of Network Rail’s CP7 access charges.

In this consultation, we presented the draft updated investment framework for comment and feedback.

This consultation was on developing ORR’s approach to environment and sustainable development.

ORR consulted on a proposal to permit the inclusion of an Investment Recovery Charge (IRC) in any future charging framework for HS2 Phase One.

We took on responsibility for the regulation of the four stations on the HS1 route on 27 July 2022.

The purpose of this consultation was to seek views on ORR’s proposed approach to considering track access applications relevant to introduction of East West Rail services.

A consultation seeking views on our proposed approach to assessing the challenge and deliverability of plans for the third road investment strategy - RIS3.

Investigation under section 25 of the Competition Act 1998 in respect of the rules for membership of the Railway Assessment Centre Forum (RACF).

Delay attribution is the process by which the causes of reasons for delays to train services delay are determined both the 'what' and the 'who'.

We have received licence holder consent for the new licence condition on delay compensation. We have therefore published notification of this licence change, which will come into force on the 1 April 2022.

In this consultation, part of ORR's periodic review 2023 (PR23) programme, we present initial proposals for reform of Network Rail’s train performance regime.

ORR response to BEIS consultation on reforming competition and consumer policy.

ORR undertook a stakeholder survey about the impact and effectiveness of The Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS).

In this consultation, part of ORR’s periodic review 2023 (2023), we present initial proposals for reform of Network Rail’s possessions regime.

We sought views on our proposed revision of ORR guidance on application of the Railway Safety Regulations 1999 (RSR 99) to Mark 1 type and hinged door rolling stock when operated on railway infrastructure where line speed exceeds 40kph.

We sought views on a new draft guidance publication 'Principles for managing level crossing safety'.

The proposed risk management maturity model (RM3) for the rail Heritage Sector.

For holders of EU passenger licences we updated their GB Statement of National Regulatory Provisions (SNRP) as well as their station licences on 3 December 2019. On 24 June 2020 we also updated those operators who just hold station licences too. For operators who provide traction only services, we have now modified their SNRPs.

Consultation to revise the Accessible Travel Policy (ATP) Guidance. This aims to improve the availability of accessible vehicles for use by disabled passengers during rail disruption, and to ensure passengers know where accessible buses and coaches will be operated.

Two rail companies have applied to ORR for exemption from the law which requires the provision of automatic train protection (ATP). The application relates to specific Chiltern Railways trains operating on Chiltern routes, south of Aynho Junction.