Publications

Here you'll find all our publications, reports, determinations and statements. 
Clear filters

Social Media - How to tweet your customers’ right

15 March 2015
The purpose of this report was to investigate whether we could identify any data which would help us gauge how train operators approach social media from a passenger engagement and a complaints perspective.

Approach to transparency consultation

11 March 2015
Date published: 26 July 2012 Closing date: 19 October 2012 On 26 July 2012 we published a consultation on ORR's approach to transparency. We believe that transparency has a vital role to play in driving the behavioural changes necessary for industry reform, delivering better value for money and an industry that has a sharper focus on its customers. Our consultation document described why we

Other notices

12 February 2015

Content archived on 29 April 2024

Notices in accordance with Section 55(6) of the Railways Act 1993 (as amended) of the ORR's decision not to make a final order. Notice in accordance with Section 55(6) of the Railways Act 1993, as amended, of the Office of Rail Regulation's decision not to make a final order, or make or confirm a provisional order, in relation to Network Rail Infrastructure Limited's contravention of Condition 1

December 2014 engineering overruns investigation

11 February 2015
We carried out an investigation into severe disruption on 27 and 28 of December 2014 to passengers travelling into or out of King's Cross and Paddington stations. Over the two days we estimate that more than 115,000 passengers were affected in some way by this disruption.

GB rail industry financial information 2013-14

9 February 2015
GB rail industry financial information 2013-14 presents ORR's analysis of the latest financial data from train operators, Network Rail and governments. Key findings include: Passenger income was £8.2bn in 2013-14, a real terms increase of 3.5% from 2012-13. This is partly attributable to a 5.7% increase in the number of passenger journeys. Passenger income represents ticket income from passenger

Train operating companies financial statements

26 January 2015

Content archived on 29 April 2024

This page was last updated in 2014. Please visit Companies House for train operating company financial statements. As part of our efforts to increase transparency of the rail industry's finances, we have provided copies of the statutory financial statements that train operating companies have filed with Companies House. Note that due to differences in year-ends and other reasons explained in our